All pets, even the best-behaved, need to be restrained when they enter the hospital. This is for their own protection and for the protection of other clients, patients, staff, and doctors. Dogs should be on a leash and cats should be in a carrier. Please keep your pet under control while in the exam room.
Our Policies
Washington Square Veterinary Clinic strives to provide the highest level of veterinary medicine possible. We believe that organization and communication play key roles in this goal. The following polices were developed to help you help us keep everything running smoothly.
We recommend annual preventative health examinations and parasite testing. A good physical examination can detect minor abnormalities before they become a serious problem. Our doctors will provide a full nose-to-tail physical examination for both your dogs and cats. Please bring any medical history you have of your pet(s) when you come to our veterinary clinic on your first visit. It is best to keep a journal of your pet’s health throughout his or her life, including behavioral changes. Sending an email with a list of specific questions or concerns you would like addressed prior to your scheduled appointment can be very helpful. We also appreciate receiving photos and or videos prior via email wsvc@yourvetdoc.com.
Appointment Policy
To ensure sufficient time for patients and procedures, we require that our clients make appointments for their visits. This policy allows us to plan our time to provide you with the best one on one care with you and your pet(s). Emergencies will understandably receive urgent attention which can cause an occasional delay in your scheduled appointment time. If have reached medical capacity, we will recommend urgent cases go directly to one of the local emergency clinics for care. If your pet has a history of needing sedatives for examinations, please make sure they are given as directed. Failure to give sedatives as directed may result in need to reschedule your appointment. For your convenience routine appointments can be made online or with our PetDesk app 24 hours / 7 days a week.
Missed Appointment Policy
It is not our policy to double book or over book appointments. The time we allocate for your appointment is yours alone. We do this in an effort to reduce wait times and to allow for proper care for your animal. It is also not our policy to charge a fee for missed appointments. Out of courtesy to others, please give us 24 hours advance notice if you intend to miss your scheduled appointment so we can assist other clients. After two missed appointments, a credit card will be required to remain on file. If another appointment is missed without prior notice within one calendar year, the care will be charged for the exam fee.
We appreciate your understanding as we strive to provide timely care for all our patients!
Late Policy
To help ensure all of our clients receive the time needed for their pet(s), we will ask to reschedule your appointment if you are late 10 minutes of your appointment start time.
Payment Policy
Full payment is required when services are rendered. We accept many forms of payment including Visa, MasterCard, Discover, debit card, cash, and personal check with ID. If you need financial assistance, we accept CareCredit (see carecredit.com for details). We also give Senior and Military discounts.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay
Since we offer CareCredit as a no-interest option for unexpected veterinary care, we do not offer in-house payment plans. If you are not approved on your own for CareCredit, you can reapply with a “co-signer” (relative, friend, or family member) whose credit rating or financial situation may increase your approval rating.
Insurance
Deciding how to fund your pet’s medical care is an individual choice and there are many options to consider. While we do not recommend any one specific company, our clients have given us feedback that these companies have provided excellent value and service for them and their pets. Feel free to check out these websites:
- https://www.trupanion.com/
- https://www.pumpkin.care/
- https://www.aspcapetinsurance.com/
- https://www.petinsurance.com/
- https://www.healthypawspetinsurance.com/ https://www.embracepetinsurance.com/
- https://www.pawlicy.com/ (Compare top pet insurance quotes in 5 minutes)
We want to do our best to provide you and your pet(s) with the best veterinary care you need and desire. If you have questions about our financial policies that this guideline does not cover, please feel free to call us at (707) 778-1011 and one of our client care specialists will assist you.
No Cell Phones
We make every attempt to respect your time and it is our policy to request the same consideration. When entering the exam room, please turn off your cell phone ring tone and refrain from taking or sending texts or calls.