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Our Policies

Our hospital strives to provide the highest level of pet medicine possible. We believe that organization and communication play key roles in this goal. The following policies were developed to help you help us keep everything run smoothly.

Appointment Policy

To ensure sufficient time for patients and procedures, we prefer that our clients make appointments for their visits. This policy allows us to plan our time to provide you with the best care while respecting your time. Emergencies will understandably receive urgent attention and top priority, so appointments may be delayed on occasion. Call us at (707) 778-1011 to make an appointment or make an appointment online.

Missed Appointment Policy

It is not our policy to double book or over book appointments; the time we allocate for your appointment is yours alone. We do this in an effort to reduce wait time and to allow for proper care for your animal. It is also not our policy to charge a fee for missed appointments, but out of courtesy to others, please give us 24 hours advance notice if you intend to miss your scheduled appointment so we can assist other clients.

Payment Policy

Full payment is required when services are rendered. We accept many forms of payment including Visa, MasterCard, Discover, debit card, cash, and personal check with ID. If you need financial assistance, we accept CareCredit (see carecredit.com for details). We also give Senior and Military discounts.



CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.


ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.


No Cell Phones

We make every attempt to respect your time and it is our policy to request the same consideration. When entering the exam room, please turn off your cell phone ring tone and refrain from taking or sending texts or calls.

Patient Restraint Policy

All pets, even the best-behaved, need to be restrained when they enter the hospital. This is for their own protection and for the protection of other clients, patients, staff, and doctors. Dogs should be on a leash and cats should be in a carrier. Please keep your pet under control while in the exam room.