Our hospital strives to provide the highest level of pet medicine possible. We believe that organization and communication play key roles in this goal. The following policies were developed to help you help us keep everything run smoothly.
Missed Appointment Fee Policy
We strive to provide care to all of our clients and are often fully booked for several days. When a client fails to attend their appointment, it cheats another client from having their services provided earlier, and it also disrupts already busy days for our staff. To encourage clients to remember or attend their appointment, we have initiated a fee for a missed appointment in the amount of our regular exam fee. If you call us – no text, please – 24-hours before your appointment to cancel, you can avoid this fee. Better yet, bring your pet in for it’s needed care!
To ensure sufficient time for patients and procedures, we prefer that our clients make appointments for their visits. This policy allows us to plan our time to provide you with the best care while respecting your time. Emergencies will understandably receive urgent attention and top priority, so appointments may be delayed on occasion. Call us at 707-778-1011 to make an appointment or make an appointment online.
Missed Appointment Policy
It is not our policy to double book or over book appointments; the time we allocate for your appointment is yours alone. We do this in an effort to reduce wait time and to allow for proper care for your animal. It is also not our policy to charge a fee for missed appointments, but out of courtesy to others, please give us 24 hours advance notice if you intend to miss your scheduled appointment so we can assist other clients.
Full payment is required when services are rendered. We accept many forms of payment including Visa, MasterCard, Discover, debit card, cash, and personal check with ID. If you need financial assistance, we accept CareCredit (see carecredit.com for details). We also give Senior and Military discounts.
No Cell Phones
We make every attempt to respect your time and it is our policy to request the same consideration. When entering the exam room, please turn off your cell phone ring tone and refrain from taking or sending texts or calls.
Patient Restraint Policy
All pets, even the best-behaved, need to be restrained when they enter the hospital. This is for their own protection and for the protection of other clients, patients, staff, and doctors. Dogs should be on a leash and cats should be in a carrier. Please keep your pet under control while in the exam room.